AirTV IPTV FAQ

 AirTV IPTV is the best UK IPTV service, but many new IPTV users are not familiar with our service. So, every day we receive many repetitive questions on which we have answered in our very useful FAQ and step-by-step tutorials.

AirTV IPTV Frequently Asked Questions

About AirTV IPTV(FAQ Before Paid)

Q: WHAT IS IPTV?

A: IPTV stands for internet protocol television and it’s basically the normal tv channels and premium tv channels streamed online over the internet.

Q: RECOMMEND INTERNET SPEED FOR IPTV?

A: We do recommend your internet speed is above 4Mbps(4Mbps for download and around 1Mbps for upload) to safely watch the channels without issues to be honest most homes in Europe are. But you can check here speedtest.net to see your internet speed.

Q: DO YOU OFFER REFUNDS?

A: Yes we offer a refund but you must let us know within 2 days of buying our service. We strongly suggest do the free trial testing before paid subscription. Then you can order one month firstly, then renew 1/3/6/12months as wanted.

Q: DO YOU OFFER A FREE TRIAL?

A: Yes, there is a 3Days Free Trial subscription code available. You can get it from our website automatically or contact us directly.

Q: HOW TO RUN THE AIRTV IPTV?

A: It is easy and simple, just two steps: First, install our APK on your Android TV Box, Firestick, Android Phone, Android Tablet. Second, fill in the subscription code. Enjoy the IPTV directly!

Q: CAN I WATCH THE IPTV ANYWHERE IN THE WORLD?

A: Yes, you can watch our IPTV from anywhere globally, but you will need to make sure your internet speed is above 4Mbps to watch the channels without any issues.

IPTV APK Download & Installation

Q: HOW TO SOLVE THE PROBLEMS OF CHANNEL FREEZING, CONTINUOUS CRASHING, AND NO SOUND?

A: Here is the solution: go to Apk setting to try software/hardware decoding: MISC-Decoind Model-Software/HardWare decoding.

Q: APK CANNOT BE INSTALLED?

1. Please make sure you install the correct version according to your device.
2. Please check your device setting allow the first third Apk or not.

Q: CAN IT USE WITH SMART TV

1. It can use in some smart tv like Samsung and LG smart tv.
2. It can use on some Android OS smart tv.

Q: DOES IT SUPPORT M3U, MAG250, AND PC?

1. It does not support the M3U file. It only needs codes to open.
2. It does not support MAG250 and PC right now.

Q: HOW TO USE IPTV ON ENIGMA2 DEVICE?

A: Please contact us for a special IPK and special trial code.

Q: WHAT TO DO IF INSTALL THE WRONG APP VERSION?

A: Please uninstall the wrong version, and then install the correct one.

Q: HOW TO DOWNLOAD THE APP BY MOBILEPHONE?

A: Please download the PAD version directly on your phone then install it.

Q: HOW TO INSTALL THE APP TO YOUR TV SET?

A: You can use the web browser to download directly on your box or download to a USB stick by PC, then plug it into your box to install.

Q: WHY CAN’T YOU INSTALL THE APP?

A: You may download the wrong version. There is an STB version (for Android), and a PAD version.

Q: WHY CAN’T YOU ACCESS THE DOWNLOAD PAGE?

A: You need to log in before visiting the download page.

Q: WHAT IS THE DIFFERENCE BETWEEN STB VERSION & THE PAD VERSION?

A: STB version is for Android Smart TV, Android TV Box. PAD version is for Android Tablet, Android PAD, Android Phone, Android Cell Phone.

Q: APK IS REPORTED WITH VIRUS DURING INSTALLING?

A: Please do not worried, there is no virus in APK. The problem would be caused by the high security of your device/firmware setting. Please feel free to install it directly.

Q: HOW TO INSTALL THE APK?

A: Our APK is compatible with Android TV Box, Android Mobile phone, PAD, and other android devices.

1. For mobile phones and PAD, please install the PAD version.
2. For Android TV Box/ OTT/ Firestick, Please install the STB version.
3. FireTv，Firestick，Nvidia shield, please install the STB version by USB.
4. Enigma2 Device, please contact us for special IPK.

IPTV APK Function & Subscription Code

Q: HOW TO UPDATE THE APK?

A: The Apk can update automatically. Also, you can visit our website for the new information.

Q: WHY DOES THE APP NOT OPEN?

1. Maybe your box memory dose not enough, please clean the cache then try.
2. Or the app version does not match the code.

Q: HOW TO GET THE CHANNEL LIST?

A: Please contact us if you want the channel list.

Q: WHY DOES THE TRIAL CODE NOT WORK?

A: Maybe the device tested the trial code before. Our service eliminates one device to one trial code only. Or give us the Device ID, we will activate it for you by hand.

Q: HOW TO DO IF THE DEVICE IS BROKEN?

A: Please contact us to switch to your new device.

Q: ONE CODE CAN BE USED IN DIFFERENT DEVICES SIMULTANEOUSLY?

A: One code only can be used in one device.

Q: WHEN THE SUBSCRIPTION IS TIME TO END, HOW TO DO IT?

A: You can renew the subscription again and put the code. You can check the remaining days from the APK menu.

Q: THERE IS WITHOUT US, AUS CHANNELS, CAN HELP TO ADD?

A: There are 55 US channels on the side now. For more US or AUS channels, please help to collect and give the below details:

1. What is the channels’ name?
2. Which SAT with that channels.
3. What TP for these channels. As you know, there are too many channels in the world. So more details help us to check whether can add in a short time. But We will try our best to improve our service as better as we can.

Q: THERE IS WITHOUT THE CHANNELS I WANTED, CAN HELP TO ADD?

A: Yes, we will try our best to add. Please help to collect and give the below details:

1. What is the channels’ name?
2. Which SAT with that channels.
3. What TP for these channels. As you know, there are too many channels in the world. So more details help us to check whether can add in a short time. We will try our best to improve our service as better as we can.

Q: HOW TO USE 7DAYS CATCH-UP?

A: Please check the link as below: Tutorials

Q: WHY DON’T HAVE CLASSIC EPG?

A: Only Plus Version (STB Version) is with Classic EPG.

1. That meaning installed Plus STB Version on Android TV Box, Android Smart TV then can get the Classic EPG. If installed Plus PAD Version on your PAD or Phone, there is without Classic EPG.
2. If your Version is Standard Version (Blue Color), it is without Classic EPG.

Q: HOW MANY TIMES CAN TRANSFER THE SUBSCRIPTION CODE/DEVICE ID TO ANOTHER DEVICE?

A: Normally there are three times for free to transfer the subscription code/Device ID. Then from the fourth, will cut some days per transfer.

Q: THE SUBSCRIPTION CODE NOT WORKING.

A: There would be some reasons for the subscription code not working. Please check as below:

1. Please fill in the code number carefully one by one.
2. if still a problem, please check whether installed the correct version Apk. There are two versions: Standard Version, Blue color Plus Version, Red color Both are using different subscription codes. So please check which version subscription code is in your hand, Standard or Plus Version? Then installed the correct version Apk.
3. If the above does not help, please contact our support email directly.
4. If bought the wrong version subscription code, please contact us to exchange it for you, but need to pay the balance if change from the Standard version to the Plus version.

Q: WHAT TO DO WITH THE SUBSCRIPTION CODE? IF THE DEVICE WAS BROKEN OR BOUGHT A NEW DEVICE.

A: Do not worried, we will help to transfer the subscription code to another/new device. Please contact us with two details:

1. Your subscription code or order number.
2. After installed Apk, please inform the device ID. (how to get the device ID? please take a pic of the screen when running the Apk or contact us directly)

Q: WHAT IS THE DIFFERENCE BETWEEN A TRIAL CODE AND PAID SUBSCRIPTION CODE?

A: The main difference is as below:

1. The trial Code is for 3days.
2. Paid subscription code is for 31/93/186/372days.
3. Some Valued Channels are not opened in Trial Code.

Q: WHAT IS THE DIFFERENCE BETWEEN THE STANDARD VERSION AND PLUS VERSION?

A: Standard Version & Plus Version, both are with the same channels. The main difference as below:

1. Plus Version 200+ Channels with 7Days Catch Up.
2. Plus Version Cloud PVR (Recording) Function.
3. Plus Version VOD with more wonderful sports events.

Q: WHY IS THE TRIAL CODE NOT WORKING?

A: There would be some reasons for the trial code not working. If your trial code got from our website directly, so it can be activated with no problem. Please check as below:

1. Please fill in the code number carefully one by one.
2. If still a problem, please check whether installed the correct version of Apk. There are two versions: Standard Version, Blue color Plus Version, Red color Both are using different trial codes. So please check which version trial code is in your hand.
3. If the above does not help, please contact our support email directly.

Q: WHERE TO GET THE TRIAL CODE

A: The trial code is free. Please register to get it.

Q: WHERE TO GET THE MY SUBSCRIPTION CODE?

A: After you log in, please check it in MY ACCOUNT-My Orders-View Order-SKU / IPTV CODE

Q: HOW MANY DAYS IN A MONTHLY PACKAGE? HOW MANY DAYS IN ONE MONTH SUBSCRIPTION?

A: Our Subscription service days as below: One Month:31days Three Months: 93days=31days3 Six Months: 186days=31days6 Twelve Months: 372days=31days*12

IPTV Family Package (Sub Device)

Q: ONE SUB-DEVICE CODE CAN BE USED ON THE 2ND OR 3RD OR 4TH SUB-DEVICE?

A: Sorry, No. One Sub Device code can be used on one Sub device, when activated, the code is locked on that device. Now the Sub devices are maxed at 3 devices, that is 1 main device & 3 x Sub Devices, that is 4 Devices in total.

Q: ONE CODE CAN BE USED ON ONE MORE DEVICE?

A: Sorry, No. One code can be used on one device, when activated, the code is locked on that device.

Q: IS THERE ANY FUNCTION DIFFERENCE BETWEEN THE MASTER DEVICE & SUB-DEVICE?

1. 99% are the same, including all Live Channels & VOD.
2. The only difference: Sub-Device does not have Cloud PVR Function. Because now the system does not support it.

Q: WHY THERE ARE TWO VALID DATES FOR THE MASTER DEVICE & SUB-DEVICE?

A: The Valid Date of the Master Device & Sub-Device can be the same or different. Because they are with each own date.

Q: WHAT IS THE MASTER DEVICE & SUB-DEVICE?

1. Install the AirTV Extra version APK on Device A.
2. Install the Sub-Device APK on the Device B.
3. After Activated Subscription code (xxxxxxxxxxxxc) on Device A, then bind Device B by filling in the same Subscription code (xxxxxxxxxxxxc) on Device B.
4. Then Device A becomes Master Device; device B becomes Sub-Device (Slave Device). For more details, see our step-by-step guide on how to use the IPTV Family Package.

Q: HOW TO ACTIVATE THE SECOND / THIRD DEVICES? HOW TO USE SUB-DEVICE CODE?

1. Installed Sub-Device Apk on the Sub Device (the second/third device).
2. Bind Sub-Device to Master Device(the first device) by inputting subscription code(xxxxxxxxxxxxc) whichever been used on Master Device.
3. Fill in Sub-Device Code(exxxxxxxxxxuc) to the Second/Third Devices, after Sub-Device code has been recharged, can enjoy the IPTV.

Q: HOW MANY DEVICES/ROOMS DOES THE FAMILY PACKAGE SUPPORT?

A: Till now Family Package offers a max of 4 devices as Multi-Room / Multi-Devices subscription. 4Devices need 4 subscriptions as below: One 1/3/6/12months subscription code. Two Sub Device Subscription codes.

Q: AM I ALLOWED TO USE EACH TV ON DIFFERENT IP OR ISP?

1. Watching on one device, you can connect any TV to any Internet Provider in the world.
2. Watching on over 3 devices simultaneously needs to be under the same IP/ISP(ONE IP Network).

Q: WHAT IS FAMILY PACKAGE / MULTI-DEVICES / MULTI-ROOM IPTV?

1. For our IPTV Family Package can be known as Multi-Device IPTV or Multi-Room IPTV. When buying a 12months Subscription code, you can pay 60% off the price to buy the Sub-Device Code to activate more devices for your family, max at 4devices in total (1 Master Device and 2 Sub-Devices).
2. Family Package needs you to install AirTV Extra APK & Sub-Device APK, both APKs support Android TV Box, Firestick, Android Phone, Android PAD, Samsung Phone, and so on.
3. One Device can be used in the Living room, the other device can be used in the sleeping room at the same time.

AirTV IPTV AFFILIATE

Q: AirTV IPTV AFFILIATE

1. In MY ACCOUNT-My Points-Your Exclusive Invite Code, you can get your promotion code. When you recommend your promotion code to your friends for registration, you can get 10 points and a coupon code.
2. 2. You can also send links directly to friends to access registration, you can get points 10 and a coupon code.

Q: HOW DOES THE AFFILIATE COMMISSION PROGRAM WORK?

1. Register to be an airtv.shop member, you will get your Exclusive Affiliate Link. Our term of validity for cookies is 30 days.
2. Place your affiliate link on your Website, Blog, Facebook, Twitter, Instagram, Pinterest, and Forums. Orders generated from your link will be recorded as your sales.
3. The commission will come out in your panel when the order is finished. It can be drawn after the order is finished in 30 days (Reach 50 US Dollars). The commission will be sent to your PayPal account in 72 hours in working days after your application.

Payment & Coupon

Q: IS THE COUPON VALID WITH THE DATE?

A: Yes, the coupon is valid with a date. Please use it as soon as possible. The minimum one month is valid and the longest one year is valid. Please pay attention to it.

Q: HOW TO GET THE COUPON?

A: There are three ways to get the Coupon.

1. Get it by inviting friends or others to register on our website. After your friend registered, your coupon will be created automatically, and you can get the coupon in your MY ACCOUNT-MY Coupon.
2. When you finish the registration by Invite Code or Invite link, your coupon will be created automatically, and you can get the Coupon in your MY ACCOUNT-MY Coupon.
3. Our Facebook, Twitter, YouTube, and other forums will release Coupons irregularly. With Invite Code or Invite link, you can use it to get your Coupon.

but How to use it?

1. After registration, you can get your promotion code in MY ACCOUNT-My Points-Your Exclusive Invite Code.
2. Also, you can copy Your Exclusive Invite Link directly, and send it to your friends.

Q: HOW TO USE COUPON?

A: Please fill in your Coupon in the shopping cart, then the price will be discounted automatically.

Q: WHERE TO CHECK MY BONUS POINTS?

A: After login, please check it in MY ACCOUNT-My Points

Q: WHERE TO GET THE BONUS POINTS?

1. Register every day can get the bonus points. (Register for 7days running, you can get the grouping of the points up as 5-10-15-15-15-15-15. If stop register, the points will start from 5 points again.)
2. Members’ consumption can get the points and one USD can get one point. 3.Inviting one friend to register successfully can get 10 points

Q: WHAT IS THE USE FOR THE BONUS POINTS？

1. bonus points can be used as cash, and 100 points as one US Dollar.
2. bonus points can exchange some subscription codes.

Q: AFTER THE PAYMENT, HOW CAN I GET THE CODE?

A: After paying, please check it in MY ACCOUNT-My Orders-View Order-SKU / IPTV CODE

Q: WHY PAYMENT FAILED?

1. Please do not use VPN. Also need to make sure your card-issued bank country is the same as your now internet login country.
2. If still, pay fails, please try another card.
3. Our store supports Visa and Master credit cards. If you want other payment ways, please contact us.

To Be Reseller

Q: How to become an AirTV Reseller?

A: Please fill in the details, and contact us directly.

Website Login

Q: CANNOT FAST LOGIN WEBSITE?

A: Please use another way to log in or register a new user. Or send an email for support directly.

Q: DON’T RECEIVE THE WEBSITE REGISTRATION ACTIVATION EMAIL?

A: Please refresh your email box after 5mins of your registration and check the email box or spam box even. If you still do not get our activation email, please check your email service or change to another server like Gmail.